Terms of Service
Contractual terms and conditions for remote care coordination and home inspection services (EU Directive 2011/83/EU).
1. Subject Matter & Contracting Parties
These Terms govern the service relationship between Independent Entrepreneur „SERGHEI MESTEȚKI” (IDNO: 1026023152486, Chișinău, Republic of Moldova), operating as „Parentis”, and the Client (individual purchasing remote family care or property assistance in Chișinău).
2. Critical Disclaimer: Medical Emergency Services (112)
Parentis coordinates non-emergency elder companionship, grocery/medicine delivery, clinic escorts, and technical property visits. Parentis is NOT an emergency medical service. In the event of an acute medical crisis, please immediately dial the 112 emergency line.
3. Statutory Right of Withdrawal (Directive 2011/83/EU)
Under the EU Consumer Rights Directive, you have the statutory right to withdraw from this service contract within 14 calendar days of booking without providing any reason.
If you request immediate service execution before the withdrawal period expires, your right of withdrawal ceases once the visit is fully completed. For recurring monthly care subscriptions, any unused visits will be promptly and fully refunded upon cancellation.
4. Pricing, Secure Payments & Subscriptions
- All prices are displayed transparently in Euro (€) and include applicable taxes.
- International card payments (Visa, Mastercard, Apple Pay, Google Pay) are processed via the PCI-DSS certified maib E-commerce gateway with 3D-Secure 2.0 authentication.
- Monthly subscriptions can be paused or cancelled at any time prior to the next billing cycle.
5. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Moldova, without prejudice to any mandatory consumer protection statutory provisions granted by the laws of the consumer’s EU country of habitual residence.
For any contractual inquiries, please contact: contact@parentis.care | +373 6771 7471