Question 1

Which areas of Chișinău do you cover?

Accepted Answer

Parentis currently operates throughout Chișinău (Centru, Rîșcani, Botanica, Buiucani, Ciocana and Telecentru), as well as in nearby Durlești, Stăuceni, Codru and Ialoveni.

Question 2

How do you select and vet your assistants?

Accepted Answer

All assistants go through a rigorous, multi-stage screening process: a criminal record certificate, reference checks with previous employers, a health certificate and a psychological interview.

Question 3

How can I pay from Italy, France, the UK or Germany?

Accepted Answer

We accept online payments from any European Visa or Mastercard through a secure payment gateway, as well as Revolut and SEPA transfers. We provide official electronic invoices.

Question 4

How are groceries and medications paid for? Are they included in the subscription price?

Accepted Answer

The plan fee covers the assistant’s work and the organisation of visits. Purchases such as groceries, prescription medication and related items are paid for separately. You top up a dedicated spending balance, for example with €100, which the assistant uses for the purchases you need. After every visit, we send photos of all receipts and deduct only the amount actually spent. Any unused balance remains yours or is refunded on request.

Question 5

What is included in the photo and video report?

Accepted Answer

On the day of the visit, we send you an update via WhatsApp or Telegram: photos showing how your parents are doing and the condition of the home, photos of all purchase receipts, blood pressure readings if needed, and a comment from the coordinator.

Question 6

Can you hold keys to inspect an empty apartment?

Accepted Answer

Yes. The key handover is formally documented as part of the contract. Keys are stored in a secure safe, and visits take place strictly according to the agreed schedule to air the rooms and check utility systems.

Question 7

What happens during a medical emergency?

Accepted Answer

The assistant immediately calls an ambulance on 112, stays with your parent and contacts you by phone or messaging app while coordinating with the medical team.

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